This privacy policy sets out how StAustell.co.uk uses and protects any information that you give StAustell.co.uk, through using our website or otherwise communicating with us.

Our registered office is at Austell Project c/o St Austell Printing Company, St Austell Business Park, St Austell, Cornwall, PL25 4FD

This privacy policy sets out how StAustell.co.uk uses and protects any information that you give StAustell.co.uk when you use this website.

StAustell.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

StAustell.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated on 24 September 2024.

What type of data do we collect and process?

The information we collect and process relates to the purposes listed below and may include:

• personal details e.g. name and job title
• contact information including email addresses and phone numbers
• demographic information such as postcode, preferences and interests
• information about your business in order to share it on our site

Who the information is processed about

We process personal information about our:

• website visitors
• suppliers
• enquirers and complainants
• survey respondents
• professional advisers and consultants

 How and Why We Process Data:

The following is a broad description of the way this organisation/data controller processes personal information. To understand how your own personal information is processed you may need to refer to any personal communications you have received, check any privacy notices the organisation has provided or contact the organisation to ask about your personal circumstances.

We process personal information to enable us to:

• to help local organisations promote themselves through our website and Social Media channels
• to maintain our accounts and records
• to enhance, modify, personalise or otherwise improve our services and communications for the benefit of our customers
• promote our services through communications that we think will be of interest to you
• to undertake research
• to identify and prevent fraud
• to enhance the security of our network and information systems
• to understand how people interact with our websites
• to occasionally contact you for market research purposes
• to customise our website according to your interests
• to determine the effectiveness of promotional campaigns and advertising

Cookie Declaration

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies on Our Site

 Who the information may be shared with

We sometimes need to share the personal information we process with the individuals themselves and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA). What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons. Where necessary or required we share information with:

• suppliers and service providers
• family, associates and representatives of the person whose personal data we are processing
• trade associations and bodies
• professional advisers and consultants
• central government
• business associates
• survey and research organisations

Our Legitimate Interests and the Impact on Processing Your Data

When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative) and your rights under data protection laws.

“Legitimate Interests” means the interests of our company in conducting and managing our business to enable us to give you the best services and the best and most secure experience. For example, we have an interest in making sure our marketing is relevant to you, so we may process your information to send you marketing that is tailored to your interests.

This can also apply to processing that is in your interests as well. For example, we may process your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure.

Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Responsibilities and Security

The person responsible for making sure we comply with the Data Protection Act is Samphire Kirby who has been trained in how to handle personal information.

We are committed to ensuring your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

When collecting personal information, we tell people how we will use it.

We keep records of people’s personal information up to date and don’t keep it longer than necessary.

We hold all personal data safe and secure, password protected at all times and only shared with the minimum amount of people working for the organisation who need to see it, for the duration they need to have access.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing sam@samphiremarketing.com

You may request details of personal information which we hold about you at any time. If you would like a copy of the information held on you please write to Austell Project c/o St Austell Printing Company, St Austell Business Park, St Austell, Cornwall, PL25 4FD

email sam@samphiremarketing.com or call us on 01736 272101.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Samphire Kirby

24 September 2024

V1 240924